Returns & Exchanges

New Page 1

We believe that our customers should have the right to return a purchase that does not meet their expectations. If you want to return a purchase, please contact a service representative of Kamalico at (866) 345-5449 or via email at info@kamalico.com within 5 business days of receipt of the merchandise. Merchandise received between the first 15 days will receive a full refund. A 10% restocking fee will be applied for returned orders above $100.00. Any returns must be shipped back in its original box with its protective wrapping and must be fully insured for full value. Please note: Shipping charges are not refundable and the return charges are the customer's responsibility. We are unable to receive returns from outside the United States. All orders are shipped via UPS. Please be aware that all unauthorized, improperly packaged, or uninsured returns will be returned to sender.

Please send merchandise to:

Kamali Co.

889 Menker Avenue

San Jose, CA 95128

Exchange Policy:

If you want to exchange an unused purchase, please contact a service representative of Kamalico at (866) 345-5449 or via email at info@kamalico.com within 15 business days of receipt of the merchandise. We will not accept exchanges after 15 days. Any exchanges must be shipped back in protective wrapping and must be fully insured for full value. Please note: The customer is responsible for all shipping costs involved in the exchanging goods.

Instructions for Damaged Merchandise:

If your package is damaged, please contact UPS (1-800-742-5877). Select track a package and ask for an agent to file a claim. The agent will ask for the tracking #, amount of damaged product, and will schedule a time to pick up the damaged items. The original packaging and the damaged merchandies must be kept for UPS inspection. UPS will not file a claim if they cannot inspect the packaging and the items damaged. If a claim cannot be filed, we will not be able to replace your damaged merchandise. Once we receive a claim from UPS, we will send out a replacement for the damaged items.