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How do I find a specific item?
Our customers can find our products by using the
search option at the top of every page. To search
for a specific item, type either the item name,
product category or keywords that describe the
product. Our customers can also find an item by
moving their mouse over the shop button at the top
of our pages and choosing a category that will help
you locate an item.
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Is the information I give you
secure?
All
orders are encrypted with Secure Sockets Layer (SSL)
technology on both your end and ours. SSL encrypts
all of your personal information including credit
card number, name, and address, so that it cannot be
read as the information travels over the Internet..
Please note: email is not encrypted and is not
considered a secure means of transmitting credit
card information. If you prefer not to order online,
you can place your order by phone at (866) 345-5449
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How do I place an order?
First click on the product image or product name to view the
item details. To add an item to your order click the
red Add to Cart button. When you are ready to
checkout, you have three options to choose from. (1)
You can click the Add To Cart button on the bottom
of the item detail page. This will begin your
checkout. (2) Or, you can click the View Cart
button on the upper right hand section of every
page. (3) Or, you can click on Check Out button to
view the entire contents of your cart. A Checkout
button at the top of the product pages will take you
to a series of forms with your billing, shipping and
payment information. Upon completing these forms,
just click Check Out. And you’re all Checked Out. A
confirmation page will show a summary of your
transaction. You may choose to print this for your
records. An email version of this summary will be
sent promptly.
Phone/Fax Orders: You can also place your
order by calling us at
(866) 345-5449 or by faxing us
at (408) 999-0259.
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Can you tell me the availability of
a specific item?
When you are choosing your products, an item
availability message will appear on the product
detail page. A quick glossary:
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Out Of Stock.
The item is currently out of stock. There is a waiting period
for shipping this item. You may
contact us to place a backorder of
this item. |
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What browser do I need to shop?
If you are using older versions of these browsers
(including Internet Explorer 3.0 or earlier,
Netscape Navigator 3.0, AOL 3.0 or earlier, or Web
TV) you may experience technical difficulties with
online ordering.
Download any of the following recommended browsers
if needed:
Windows
-
Latest Internet Explorer (WIN)
-
Latest Netscape Navigator
(WIN)
-
Latest AOL (WIN)
-
Latest Opera (WIN)
Mac OS X
-
Latest Internet Explorer (OS
X)
-
Latest Netscape Navigator (OS
X)
-
Latest AOL (OS X)
-
Latest Opera (OS X)
-
Latest Safari (OS X)
Mac OS 9
-
Internet Explorer (OS 9)
-
Netscape Navigator (OS 9)
-
Latest AOL (OS 9)
-
Latest Opera (OS 9)
Current AOL users may also enter "upgrade" as an AOL
keyword.
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How do I pay for my purchase?
We accept MasterCard and Visa.
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What is your return policy?
You may visit
www.kamalico.com/returns.php
for additional information.
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Do you charge taxes?
Taxes are calculated for each shipping address total
based on the state to which the item(s) is shipped.
We will add all applicable taxes to items shipped to
CA and TX*.
States marked with an asterisk (*) also require a
tax on shipping.
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Can I purchase items for delivery
outside of the U.S.?
We do offer delivery outside of the U.S. If you are
inquiring about deliveries to Canada, please
contact us
for more
information. If you wish to ship an item outside of
the U.S. or Canada, please call us at (866) 345-5449
or
email us
and we
will gladly assist you.
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What are Cookies?
Cookies are pieces of information that are stored by
your hard drive to remember aspects of your visits
to a particular Web site. We use cookies to help us
improve your shopping experience by tracking which
areas of our site are most and least popular. We
never use cookies to store confidential information
like passwords or credit card information. Most Web
browsers automatically accept cookies.
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